Full course description


Brandon Campus

10414 E Columbus Drive

Tampa, FL 33619 Map (Links to an external site.)

Room: BSSB 213

Days: Wednesday, 8:00 a.m. - 5:00 p.m.

Date(s): January 27, 2016 - February 10, 2016


A survey style course addressing quality management, quality systems, quality assurance, quality control, and total quality management topics. The student will become familiar with ISO 9000, Pareto charts, and other quality techniques and tools.

This course is an introduction to manufacturing quality management. The areas covered include:

1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace
14. ISO 9000 and Total Quality: The Relationship
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes through Statistical Process Control
19. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
20. Benchmarking
21. Just-in-Time/Lean Manufacturing (JIT/Lean)
22. Implementing Total Quality Management