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10/12/20 Online - Front Desk Representative Certification Course is a Course

10/12/20 Online - Front Desk Representative Certification Course

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Full course description

Course Type:  Live Online Instructor-Led

IMPORTANT:  Please log in to your course using the Course Invitation from Institute for Corporate & Continuing Education <notifications@instructure.com>.  This invitation will be emailed to you the same day you enroll/register for the course.  

This is how you will access your classroom course.  This is also how you will access your online live synchronous meeting software.  

Course Format:  This is a training course that includes online self-study, online presentations, and interactive support with the instructor. 

Course Technology Requirements:  Desktop computer, laptop computer, Chromebook, or tablet with an internet connection and Chrome browser recommended.  Mobile phones may not be compatible with interactive course tools and modules. 

Days and Dates: 

Monday 10/12/20
Tuesday 10/13/20
Wednesday 10/14/20
Monday 10/19/20
Tuesday 10/20/20
Wednesday 10/21/20

Time: 9:00 AM - 12:00 PM

Description:  American Hotel & Lodging Educational Institute Certification - Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.  Those who complete the training are prepared for the related certification exam.

Prerequisites:  There is no time in position requirement for this certification, making it ideal for on boarding and orientation or as professional development for current employees.

Instructor:  Brenda Johnson

certification