Full course description
Collaboration Studio (HCS) at HCC
1602 N. 15th St. (Corner of 15th St. and 5th Ave.)
Tampa, Fl 33605 Map
Parking: Free parking is available in the surface lot at Collaboration Studio. Overflow parking is available in the 15th Street Garage behind Collaboration Studio. However, validation for the garage may not be available on nights and weekends, so students may be responsible for parking fees. If you park in the garage you must be out by 7:00 PM.
Days: Monday, Tuesday and Wednesday
Date: September 9 - 11, 2019
Time: 8:30 AM to 5:00 PM
The global hospitality industry turns to the American Hotel & Lodging Educational Institute (AHLEI) for the best in training and education for all segments of hospitality. For more than 65 years, AHLEI has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association and since February 2017 as part of the National Restaurant Associations Training & Certification Division. AHLEI serves the world from its headquarters in Orlando, Florida, with additional offices in Lansing, Michigan; India; and China.
Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property. Those who complete the training are prepared for the related certification exam.
Hospitality is a high-growth career with much potential for qualified workers. Globally, hospitality and tourism continue to experience steady growth. In the United States, travel and tourism is the first, second, or third largest employer in 30 of the 50 states. Hospitality offers great diversity in its career opportunities and is known for promoting skilled workers quickly through the ranks to supervisory and management positions.