PHARMALINK, INC. HIGH PERFORMANCE TEAMS

Location:

Hillsborough Community College - Dale Mabry Campus

Room: DSSC 126

Date: 01/15/25

Day:  Wednesday

Time:  8:30 AM - 12:30 PM

Instructors:  Mark Aruda 

General Description:
This training course is designed to provide tools for leaders to increase efficiency through 
developing a team into a high-performance team. How a group of people works together 
determines whether a team succeeds or fails, yet personal experience and research suggest
that most teams have problems with morale, innovation, efficiency, or effectiveness. Virtually
everyone has spent part his or her working career working on a dysfunctional team, and people 
can vividly recall their worst team experiences. This course will help teams assess where they 
are and where they need to go on their path to becoming a high-performance team.

Learning Objectives:
1. Comprehend the characteristics of a chaotic team.
2. Comprehend the characteristics of a stable team.
3. Comprehend the role of a Team Leader in building a high-performance team.
4. Comprehend how to develop and strengthen trust via competency, character, and 
consistency.
5. Comprehend the phases of team development and coaching styles for leaders.
6. Discuss creating and agreeing to team operating principles. 
7. Discuss example operating principles.
8. Complete Exercise: “Creating Operating Principles and Achieving Buy-in”.
9. Comprehend defining roles and responsibilities.
10. Comprehend development of communication and information sharing best practices. 
11. Discuss collaboration and when is should or should not be used. 
12. Discuss the role of conflict (good and bad) in a high-performance team.
13. Discuss valuing all team members via respect, inclusion, and diversity.