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Accredited Claims Adjuster Ethics, Negotiation and Communication is a Course

Accredited Claims Adjuster Ethics, Negotiation and Communication

Self-paced

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Full course description

Module 1 - Adjuster and Claim Practices

  • Part 1 Claim Adjusting Practices (Definitions, Types of Adjusters, Fiduciary Agent, Fraud Examples)
  • Part 2 (Power To Bind, Detrimental Reliance)
  • Part 3 (Reports to Insurer, Claims, Handling Goals)
  • Part 4 (Basic Claim Handling Overview, Coverage, DICE, DIICCEE)
  • Part 5 (Investigate)
  • Part 6 (Evaluate, Negotiate, Settle, Pay, Close)
  • Negotiation (More details)

Module 2 - Adjuster Job Responsibilities

  • Settlement Release Options - Sample Forms
  • Claim File Reporting
  • Florida Statutes
  • Bad Faith/Insurers Obligation/Bad Faith Example
  • Practice Good Faith
  • Ethics For Claims Adjusters
  • Premises Liability
  • Negotiation – Long Term development
  • Communication

Module 3 - Maslow's Hierarchy

Module 4 - ACA Course Review Quiz

  • Quiz (37 questions/entire course)
  • Quiz Review

Module 5 – Course Final

  • Instructor Final thoughts
  • Course Final Introduction
  • Course Final Exam (100 question/70% to pass)
  • Get started on getting your 6-20 ACA license

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