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Accredited Claims Adjuster Ethics, Negotiation and Communication is a Course

Accredited Claims Adjuster Ethics, Negotiation and Communication


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Full course description

Instructor:  Randall Carter is retired from USAA Insurance.  With 30+ years of insurance claim experience in all lines and 20+ years with ICCE at HCC teaching Agent and Adjuster licensing. 

Course Type:  Online Training course.

Course Format:  This is a training course that includes online self-study, online presentations, and interactive support with the instructor. 

Course Technology Requirements:  Desktop computer, laptop computer, Chromebook, or tablet with an internet connection and Chrome browser recommended.  A video camera and microphone are required. Mobile phones may not be compatible with interactive course tools and modules. 

Instructor Online Office Hours:  TBD. Email to arrange a time and date to meet online. 

This course does not secure your insurance adjuster license.  

Course description:  40 hour 6-20 -All Lines Accredited Claims Adjuster Designation classes exempt the student from the state exam for the 6-20 All Lines Adjuster License.  This 40-hour ACA Designation course is approved by the Florida Department of Financial Services for those who wish to obtain the State of Florida 6-20 (Company & Independent) All Lines Adjuster License.  40 hours must be completed to take the course exam.  Your Certificate of Completion will be sent via email and USPS Mail.


  • Personal Auto Insurance
  • Residential Property
  • Commercial Property
  • Commercial General Liability
  • Accredited Claims Adjuster Crime, Surety, Health
  • Ethics, Negotiation and Communication


  • A natural person at least 18 years of age.
  • A resident of the state of Florida.
  • A United States citizen or legal alien who possesses a work authorization from the United States Immigration and Naturalization Services and not hold a resident license in another state.

Important note: 

  • This course requires you to visit our office to complete an Acknowledgement Form.  The form requires your Social Security number ONLY for the purpose of submitting it to the State of Florida for your licensing.  
    • Please bring your state-approved photo identification for verification
    • Office hours/days:  9:00AM - 3:00PM - Monday - Friday
    • Office location:  TBD (you will receive an email)

INSURANCE LICENSE INFORMATION:  You are enrolling in the ACA -  “Accredited Claims Adjuster”  to obtain a license to adjust property and liability claims  OR  the RCSR -  “Registered Customer Service Representative” course to obtain a license to sell insurance in an agency office.  The Florida Legislature enacted SB 806 (effective July 1, 2001) enabling any regionally accredited post-secondary school in the state to offer this designation.

The course is approved by the Florida Department of Financial Services.  After you have successfully completed the course and pass the course final examination; you may then secure your insurance adjuster license  (6-20) with the ACA designation  or the customer representative license (4-40) RCSR designation from the FLDFS  at

The steps: 

  • Apply online with the:
    • Florida Department of Financial Services
      • “Apply for License”  … ADJUSTERS and CUSTOMER REPS use this list – look for the number of your license – 6-20 or 4-40.
      • Be sure to click YES … you have a designation.
      • There are fees to the FLDFS for the license and the fingerprinting … information is available at the website and on the application.
      • Keep your certificate for your records.  The FLDFS may request a copy, however, the college reports your course information to the state electronically.
      • You are exempt from the state examination and the fee charged for that exam.


Bureau of Licensing: Education
Division of Insurance Agent and Agency Services
Representing Chief Financial Officer Jimmy Patronis
Tel: (850) 413-3137  |