Module 1 - Adjuster and Claim Practices

• Part 1 Claim Adjusting Practices (Definitions, Types of Adjusters, Fiduciary Agent, Fraud Examples)
• Part 2 (Power To Bind, Detrimental Reliance)
• Part 3 (Reports to Insurer, Claims, Handling Goals)
• Part 4 (Basic Claim Handling Overview, Coverage, DICE, DIICCEE)
• Part 5 (Investigate)
• Part 6 (Evaluate, Negotiate, Settle, Pay, Close)
• Negotiation (More details)

Module 2 - Adjuster Job Responsibilities

• Settlement Release Options - Sample Forms
• Claim File Reporting
• Florida Statutes
• Bad Faith/Insurers Obligation/Bad Faith Example
• Practice Good Faith
• Ethics For Claims Adjusters
• Premises Liability
• Negotiation – Long Term development
• Communication

Module 3 - Maslow's Hierarchy

Module 4 - ACA Course Review Quiz

• Quiz (37 questions/entire course)
• Quiz Review

Module 5 – Course Final

• Instructor Final thoughts
• Course Final Introduction
• Course Final Exam (100 question/70% to pass)
• Get started on getting your 6-20 ACA license